HOW TO TRACK MY ORDER STATUS?
Once your order has shipped, we will send a shipping confirmation email containing a tracking link to the courier’s official website. Click the link to view your shipment status once the parcel is in transit.
CAN I MAKE CHANGES TO MY ORDER?
We process orders promptly after checkout to ensure fast dispatch, so order modifications are unavailable once submitted. Kindly double-check all personal and delivery information before confirming your payment.
HOW DO I RETURN OR EXCHANGE?
We accept eligible returns for unused items with original tags intact and no wear marks; clearance goods are non-refundable. Direct product exchanges are not supported on our site.
After our warehouse receives and inspects your returned package, we will issue a permanent store credit for you to repurchase any goods or your preferred size at Mhousea.com.
THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?
Out-of-stock items from new collections are typically restocked within several weeks. Subscribe with your email address to get restock alerts and avoid missing future replenishment.
I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANGE IT FOR ME?
Reach out to our support team right away with your updated full address. Address revision is possible only before your order is packed and dispatched; no adjustments can be made once shipment has left our warehouse.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We apologize for defective or wrong-item delivery. Please email us within 30 days upon receipt, including your order number, product name/SKU, clear product photos and detailed issue description.
I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?
Send your order number and valid discount code to our customer service as soon as possible, and we will assist you accordingly.